Description

The Referral Specialist (RS) serves as a gatekeeper for initial point of entry for clients receiving outpatient services at Monadnock Family Services (MFS). The RS will be responsible for gathering, assembling, and maintaining client and insurance billing information necessary to insure accurate billing. The RS will serve as the client's liaison with the Billing Department, Intake Department, and Therapists. The RS will be responsible for obtaining basic information from individuals requesting clinical appointments, determines if an emergency appointment is needed, or if an outpatient clinical appointment can be scheduled. The RS will work closely with the client, Billing Department, insurance companies, and therapists to collect any available funds due for services rendered. The RS will perform duties under the supervision of the Team Leader to support administrative operations and delivery of clinical services.

Requirements

• High school diploma or equivalent
• Three to five years prior billing, bookkeeping, or collections experience
• Ability to organize office systems and procedures in an efficient and cost effective manner in accordance with agency program policies
• Ability to exercise good judgment in individual situations to determine action to be taken within the limits of agency and program policies, proceudrues, and standard practices.
• Ability to write legibly and coherently, type and proofread accurately
• Good knowledge and use of English grammar as well as standard typing formats
• Ability to prioritize job responsibilities, to make sound independent judgements in routine situations and to know when to refer matters appropriately to the Team Leader, clinical staff, or Director
• Desire to learn and the ability to accept supervision professionally

We are looking for people to join our team who are seeking: 

• a purpose-driven career 
• meaningful work
• work-life-balance
• to be a part of something BIGGER

Our benefits* Include: 35 hour workweek, Health (2 plans) and dental insurance, Flexible Spending Accounts (FSA, DCA, LPFSA), Health Savings Account (HSA), Paid Time Off (starting with 12 days per calendar year), 12 Paid Sick Days per calendar year, 9 Paid Holidays, 3 Personal Floating Holidays, 403b with discretionary employer contributions, Employer Paid Life/AD&D/Long Term Disability Insurance based on FTE, Employee Assistance Program, Tuition Assistance, Student Loan Forgiveness Opportunities

*Some exclusions may apply